Voice Coaches Professional Ethics
We invite you to learn about our approach to business, our community of clients, and our professional vendors.
Voice Coaches provides services and opportunities in an equal manner to all clients and vendors. Our main studios and offices are ADA and ANSI compliant. All client written material is available in conventional, large-type, and audio formats.
Our team is mandated to provide factual, current, and realistic information to our clients. We refrain at all times from sensationalized and misleading language and advertising.
Voice Coaches is dedicated to providing professional coaching and demo development. We avoid any marketing that states or implies that we “cast our students” in voice over roles, as such claims are typically made to lure a client.
We are committed to friendly, easily accessible client support, and are further committed to providing that communication in a manner most comfortable to our clients. Our offices and studios are fully-staffed Monday through Friday and can be reached via phone or email at 866-887-2834 or [email protected].
We provide clear policies regarding products, programs, and financial details. We also provide all clients with a digital “Terms and Conditions” document to review and execute prior to beginning a program with our team.
We refrain at all times from sharing client information unless directed to do so by a client. Additionally, all general company email communication has a clear opt-out option.
We are a committed team of full-time professionals headquartered for the past 11 years in New York State’s Capital Region at 26 Vly Road Albany, NY. Prior to that we were located in Schenectady, New York. In addition to our main studios, we provide demo production services through contracted studios across the US and Canada. Our main offices and studios host professional clients in television, film, and music as well as government, corporate, and private sectors. Our affiliate studios are vetted through a specific process to ensure quality and continuity in our services and business practices.
Beyond any individual client or voice professional, we are committed to our industry and its community as a whole. We routinely support school tours of our studios and provide talks for community groups and youth. We currently accept interns from eight colleges. Members of our team are also current and past board members of numerous business and industry organizations. We are committed to the principles of The Better Business Bureau with a 16-year A+ Rating.
At Voice Coaches, our approach to diversity and inclusion is simple: we embrace and support everyone. When an individual feels respected and valued, they can function more creatively, become more innovative, and ultimately find greater success. A sense of inclusion also bolsters community connection and can be a positive conduit for mental health. We encourage a culture where all team members are comfortable being the best versions of themselves at work and beyond. And while we are proud of this approach, we are also steadfast in our commitment to continued learning, growth, and improvement.
Below are the Terms of Service provided to every Voice Coaches client. We are proud to provide clear, front-facing policies along with dedicated full-time client support. Questions? 866-887-2834.
Terms of Service
......
Welcome!
Welcome to the Voice Coaches family. We’re proud to begin our 30th year providing coaching, consulting, and development to communication professionals and individuals pursuing the voice-over field. One of the things that makes us unique is that, beyond the web, we are a fully-staffed organization and we're available by phone to provide assistance during regular business hours, both during and after your program with us.
Below, you’ll find a clear outline of the services you are engaging in, along with our policies and other helpful information. We respectfully ask that you review this information in its entirety. Once completed, a copy of this agreement will be available on your client dashboard.
Most importantly, should you have any questions, our offices are available weekdays from 8:30 am to 4:00 pm Eastern Standard Time at 866-887-2834.
Thank you again, and welcome!
Voice Coaches
866-887-2834
Your Program Includes:
Four one-on-one coaching sessions, which can be done in person or via Zoom.
*We recommend that one on one sessions are scheduled roughly one month apart to ensure time for practice and skill development.
Six-month access to web curriculum, including six classes featuring video, audio, and extensive written material.
Competency reviews for all web-based classes
Access to our script library and demo script customization.
Professional voice-over demo recording, including studio time
Audio post-production and mixing, including music and background elements.
Personal digital business card / web page featuring your demo.
Certificate of Completion.
Lifelong support.
Language and Speech Requirements IMPORTANT
In an effort to ensure ethical standards in training, all Voice Coaches clients are guided through a fifteen-point speech and voice evaluation during the first one-on-one session with our team. This evaluation was designed by our speech pathologist in collaboration with our coaching team. Voice Coaches reserves the right to discontinue training with clients who do not meet basic speech and language requirements. Affected clients will be fully refunded.
Training Material
As a Voice Coaches client, I agree never to distribute or share any written, audio, or video material associated with my training through any means.
Individual Success
As a Voice Coaches client, it is important that you understand that voice acting is an entrepreneurial field. Your individual success will be based on many factors, including applied effort, knowledge, perseverance, and other elements beyond our control. We believe it is misleading for any educational organization to guarantee an individual's likelihood of success in an entrepreneurial endeavor. In addition to our support, your own applied effort will be a primary contributor to your success. Everyone at Voice Coaches is here to help you succeed in this process!
Schedule Responsibility
All appointments are one-on-one. Because our coaching team and studios are routinely scheduled 60 to 90 days in advance, it is often impossible for us to fill a canceled, missed, or rescheduled appointment. We respectfully ask that you maintain your schedule. In the unfortunate event that an emergency arises requiring you to reschedule, you must contact our offices by phone at 866-887-2834. We cannot accept reschedule or cancellation requests by email.
Short Notice: In the event of a short-notice cancellation (less than 72 hours prior to an appointment), we will provide the option for you to purchase a makeup class or receive a web-equivalent at no charge. In the unlikely event that Voice Coaches needs to reschedule an appointment with you with less than 72 hours notice, we will provide a complimentary extra coaching session in addition to the rescheduled date.
Remote Studios
If you will be utilizing one of our affiliate studios for your demo recording, please note that the majority of the studios we work with have a 30-day cancellation policy. This means that if an appointment is canceled with less than 30 days' notice, the studio will bill us for the missed appointment. Though we will always do our best to mitigate this, we ask that you please make every effort to keep your demo appointment. Thank you for your understanding.
Piano?
No matter how many piano lessons you take, you’ll never be good at playing the piano unless you practice. The same is true for voice-over. Being a voice professional requires skill beyond basic reading. Regularly working with scripts and reviewing techniques are essential components in building success and developing a professional demo. We are here to guide you and encourage you but we ask that you be an active collaborator during the process.
Communication
Call us old fashioned, but... call us!
Should you ever have a question or need help, please just give us a call. If you have a question, we’ll answer it; if there’s a concern, we’ll solve it; and if you just want to say hello, we’ll be pleased to hear from you. In all cases, you’ll be speaking with a member of our team, not a call center. Our studios and administrative offices are open Monday through Friday from 8:30 am to 4:30 pm Eastern Standard Time. The easiest and most effective way to connect with us is by phone at 866-887-2834. You can also use the links below to schedule a time to speak with us that is convenient for you. Please note: Calls received outside of regular business hours will be returned by 12:00 pm on the next business day. Voice Coaches offices are closed on New Year’s Day, Martin Luther King Day, Memorial Day, June 19th, July 4th, Labor Day, Thanksgiving Day, the Day After Thanksgiving, and Christmas Day.
Offices and Studios: 866-887-2834
Financial Responsibility
In 2014, we began offering limited in-house financing to Voice Coaches clients. We value you as a client but ask you to recognize that we are a small business, and our ability to offer payment plans is solely dependent on the responsible behavior of those utilizing them.
If you are using our financing option, please review the following information:
Your program is not a “subscription.” It is an installment plan with a program total and installments equaling that amount.
You agree to provide your installment payments as scheduled.
You agree to update our business office with new or updated credit card information when appropriate.
In the event that we cannot process a payment, we will attempt to process your payment that day and again in 24 hours. If these attempts are unsuccessful, we will notify you. Most often, this is due to a simple reason, such as a credit card expiring. We ask that you please follow up with our business office within five business days.
To ensure clear communication, we are available by phone at 866-887-2834.
I have read and understand the Financial Responsibility. Agree
Thank You!
On behalf of our entire team, it is our pleasure to be your partner in this exciting process. Please review your program payment detail information below. Once you select “Agree,” you will be able to directly access your client dashboard featuring the web-based components of your curriculum along with access to our copy library and much more. You can always review your Terms of Service Agreement via the “My Account” button on your client dashboard.
We are excited to work with you!
Feel free to reach out if you have any additional questions! Studios and Offices: 866-887-2834
Terms of Service
......
Welcome!
Welcome to the Voice Coaches family. We’re proud to begin our 30th year providing coaching, consulting, and development to communication professionals and individuals pursuing the voice-over field. One of the things that makes us unique is that, beyond the web, we are a fully-staffed organization and we're available by phone to provide assistance during regular business hours, both during and after your program with us.
Below, you’ll find a clear outline of the services you are engaging in, along with our policies and other helpful information. We respectfully ask that you review this information in its entirety. Once completed, a copy of this agreement will be available on your client dashboard.
Most importantly, should you have any questions, our offices are available weekdays from 8:30 am to 4:00 pm Eastern Standard Time at 866-887-2834.
Thank you again, and welcome!
Voice Coaches
866-887-2834
Your Program Includes:
Four one-on-one coaching sessions, which can be done in person or via Zoom.
*We recommend that one on one sessions are scheduled roughly one month apart to ensure time for practice and skill development.
Six-month access to web curriculum, including six classes featuring video, audio, and extensive written material.
Competency reviews for all web-based classes
Access to our script library and demo script customization.
Professional voice-over demo recording, including studio time
Audio post-production and mixing, including music and background elements.
Personal digital business card / web page featuring your demo.
Certificate of Completion.
Lifelong support.
Language and Speech Requirements IMPORTANT
In an effort to ensure ethical standards in training, all Voice Coaches clients are guided through a fifteen-point speech and voice evaluation during the first one-on-one session with our team. This evaluation was designed by our speech pathologist in collaboration with our coaching team. Voice Coaches reserves the right to discontinue training with clients who do not meet basic speech and language requirements. Affected clients will be fully refunded.
Training Material
As a Voice Coaches client, I agree never to distribute or share any written, audio, or video material associated with my training through any means.
Individual Success
As a Voice Coaches client, it is important that you understand that voice acting is an entrepreneurial field. Your individual success will be based on many factors, including applied effort, knowledge, perseverance, and other elements beyond our control. We believe it is misleading for any educational organization to guarantee an individual's likelihood of success in an entrepreneurial endeavor. In addition to our support, your own applied effort will be a primary contributor to your success. Everyone at Voice Coaches is here to help you succeed in this process!
Schedule Responsibility
All appointments are one-on-one. Because our coaching team and studios are routinely scheduled 60 to 90 days in advance, it is often impossible for us to fill a canceled, missed, or rescheduled appointment. We respectfully ask that you maintain your schedule. In the unfortunate event that an emergency arises requiring you to reschedule, you must contact our offices by phone at 866-887-2834. We cannot accept reschedule or cancellation requests by email.
Short Notice: In the event of a short-notice cancellation (less than 72 hours prior to an appointment), we will provide the option for you to purchase a makeup class or receive a web-equivalent at no charge. In the unlikely event that Voice Coaches needs to reschedule an appointment with you with less than 72 hours notice, we will provide a complimentary extra coaching session in addition to the rescheduled date.
Remote Studios
If you will be utilizing one of our affiliate studios for your demo recording, please note that the majority of the studios we work with have a 30-day cancellation policy. This means that if an appointment is canceled with less than 30 days' notice, the studio will bill us for the missed appointment. Though we will always do our best to mitigate this, we ask that you please make every effort to keep your demo appointment. Thank you for your understanding.
Piano?
No matter how many piano lessons you take, you’ll never be good at playing the piano unless you practice. The same is true for voice-over. Being a voice professional requires skill beyond basic reading. Regularly working with scripts and reviewing techniques are essential components in building success and developing a professional demo. We are here to guide you and encourage you but we ask that you be an active collaborator during the process.
Communication
Call us old fashioned, but... call us!
Should you ever have a question or need help, please just give us a call. If you have a question, we’ll answer it; if there’s a concern, we’ll solve it; and if you just want to say hello, we’ll be pleased to hear from you. In all cases, you’ll be speaking with a member of our team, not a call center. Our studios and administrative offices are open Monday through Friday from 8:30 am to 4:30 pm Eastern Standard Time. The easiest and most effective way to connect with us is by phone at 866-887-2834. You can also use the links below to schedule a time to speak with us that is convenient for you. Please note: Calls received outside of regular business hours will be returned by 12:00 pm on the next business day. Voice Coaches offices are closed on New Year’s Day, Martin Luther King Day, Memorial Day, June 19th, July 4th, Labor Day, Thanksgiving Day, the Day After Thanksgiving, and Christmas Day.
Offices and Studios: 866-887-2834
Financial Responsibility
In 2014, we began offering limited in-house financing to Voice Coaches clients. We value you as a client but ask you to recognize that we are a small business, and our ability to offer payment plans is solely dependent on the responsible behavior of those utilizing them.
If you are using our financing option, please review the following information:
Your program is not a “subscription.” It is an installment plan with a program total and installments equaling that amount.
You agree to provide your installment payments as scheduled.
You agree to update our business office with new or updated credit card information when appropriate.
In the event that we cannot process a payment, we will attempt to process your payment that day and again in 24 hours. If these attempts are unsuccessful, we will notify you. Most often, this is due to a simple reason, such as a credit card expiring. We ask that you please follow up with our business office within five business days.
To ensure clear communication, we are available by phone at 866-887-2834.
I have read and understand the Financial Responsibility. Agree
Thank You!
On behalf of our entire team, it is our pleasure to be your partner in this exciting process. Please review your program payment detail information below. Once you select “Agree,” you will be able to directly access your client dashboard featuring the web-based components of your curriculum along with access to our copy library and much more. You can always review your Terms of Service Agreement via the “My Account” button on your client dashboard.
We are excited to work with you!
Feel free to reach out if you have any additional questions! Studios and Offices: 866-887-2834
