Privacy Policy

Effective Date: 2024/03/05 Last Updated: 2026/03/24

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, coaching programs, training services, demo production services, corporate communication programs, and educational partnerships. By using our services, you agree to the practices described in this Policy.

1. Information We Collect

We collect personal information in the following categories:

1.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Coaching or training preferences
  • Corporate or organizational affiliation (for B2B clients)
  • Any materials you choose to share with us (scripts, recordings, notes, etc.)

1.2 Payment Information

Payment information is processed securely by third‑party payment processors. We do not store full credit card numbers.

1.3 Coaching, Training & Production Materials

  • Audio recordings
  • Scripts
  • Session notes
  • Demo production materials
  • Feedback and assessments

1.4 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Cookies and similar technologies

1.5 Information from Educational or Corporate Partners

If you participate through a school, employer, or organization, we may receive limited information necessary to deliver the program.

2. How We Use Your Information

We use personal information to:

  • Provide coaching, training, and demo production
  • Schedule sessions and manage your account
  • Communicate with you about services, updates, and support
  • Deliver corporate or educational programs
  • Improve our website and services
  • Maintain security and prevent fraud
  • Comply with legal obligations

We do not sell personal information.

3. Legal Bases for Processing (If Applicable)

Where required by law (such as GDPR), we process personal information based on:

  • Contract performance
  • Legitimate interests
  • Consent
  • Legal obligations

4. How We Share Information

We may share information with:

4.1 Service Providers

Trusted third parties who support our operations, including:

  • Scheduling platforms
  • Email and communication tools
  • SMS messaging providers
  • Payment processors
  • Cloud storage providers
  • Studio and production software
  • Analytics providers

These providers may only use your information to perform services on our behalf.

4.2 Corporate or Educational Partners

If your participation is arranged through an organization, we may share limited progress or attendance information as required.

4.3 Legal Requirements

We may disclose information if required by law, regulation, or legal process.

5. SMS Messaging

5.1 Purpose of SMS Messages

If you opt in to SMS messaging, we may send text messages related to:

  • Class reminders
  • Session confirmations
  • Scheduling updates
  • Support notifications
  • Important service‑related alerts

We do not use SMS for unrelated marketing without explicit consent.

5.2 Consent

By providing your mobile number, you agree to receive SMS messages for the purposes listed above. Consent is not a condition of purchase.

5.3 Opt‑Out

You may opt out at any time by replying STOP. For help, reply HELP.

5.4 Message Frequency

Message frequency varies based on your program participation and communication preferences.

5.5 Data Use

We store your mobile number securely and only use it for service‑related messaging. We do not sell or share your mobile number with third parties for their own marketing.

5.6 Carrier Disclaimers

Mobile carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Support long‑term coaching or demo access

You may request deletion at any time.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your information
  • Correct inaccurate information
  • Request deletion
  • Opt out of certain processing
  • Request a copy of your data
  • Withdraw consent

To exercise these rights, contact us using this form or call toll-free: 1-866-887-2834, Extension 100.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take privacy and security seriously and limit access to authorized personnel.

9. Children’s Privacy

Our services are not directed to children under 13. For educational programs involving minors, we work with institutions to ensure appropriate consent and compliance.

10. International Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. We use appropriate safeguards where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version.

12. Contact Us

For questions or privacy requests, contact: Monday through Friday, 8:30 am to 4:00 pm EST. Toll-free: 1-866-887-2834, Extension 100. Our Main Offices & Studios are located at 26 Vly Road, Albany, New York 12308.